"Thank you so much, Susan. I can't wait to get feedback on how it turned out. As for feedback on Gift Basket Village, I chose your company because they seemed to have the best idea what a Sympathy basket should be about. At such a time simply sending a basket stuffed with just food seems a bit inappropriate. The book of comfort, the journal, the bear, all those things plus the goodies chosen are about comfort. Those touches to me showed a sensitivity and specificity to the particular event the basket was being sent for and why your company stood head and shoulders above the rest in my mind."
"Just wanted to let you know what a great experience it was ordering from you. I was browsing through the internet looking for "comfort" baskets and you had one that was just about perfect. Not knowing anything about your company, I was a little nervous but that didn't last. My order turned out to be a lot of fun. I got a response almost right away telling me when my package would go out. I was able to track the gift, which was delivered VERY quickly. AND best of all, I got an e-mail from you after delivery. I didn't get to see the package, but the recipient called right after she received it and said it was beautiful.
Thank you so much!!"